Who we are

AI.Geolabs operate aigeolabs.com and provides online courses, training, data and consultancy services. This policy explains what personal information we collect, how we use it and the choices you have.

It applies to visitors to our website, Free and Premium Members, participants in our courses and live sessions, and people who contact us. It is effective from 8 October, 2026. Our website address is: https://aigeolabs.com.

Information we collect

Category	Examples	Sources
Contact and account details	Name, email address, username, password (stored encrypted), country, organisation and job title if you provide them	You, when you register or contact us
Purchase information	Membership plan, payment date and amount, billing name and address	You and our payment provider. We do not receive or store your full card number.
Learning activity	Courses and lessons accessed, progress, downloads, registrations for live sessions	Generated when you use the site
Communications	Emails, support requests, questions and data you share in consultations	You
Technical information	IP address, browser and device type, pages visited, cookie identifiers	Collected automatically; see Section 6

How we use your information

We use your personal information only to:

• create and manage your account and membership;
• process payments, renewals and invoices, and send renewal reminders;
• deliver courses, Course Materials, office hours and consultations;
• answer your questions and provide support;
• send service messages, such as changes to courses, schedules or our terms;
• send newsletters and course announcements, if you have opted in (you can unsubscribe at any time);
• keep the website secure and prevent fraud or misuse; and
• comply with legal, tax and accounting obligations.
• Note: We may use anonymised, aggregated data, for example the number of learners completing a course, to improve our courses. This data does not identify you.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Our commitment: we do not sell or share your contact information

We will never sell, rent or trade your contact information. We will never share it with other companies or individuals for their own marketing or any other purpose of theirs.

We disclose personal information outside AI.Geolabs only in these limited cases:

• Service providers working for us. For example, we use a payment provider to process payments and a hosting provider to run our website (see Section 5). They may use your information only to provide services to us, under our instructions and appropriate confidentiality obligations.
• Legal requirements. When we are required by law, court order or a competent public authority, or when disclosure is necessary to protect a person’s life, safety or property.
• Business transfer. If AI.Geolabs’s business is merged or transferred, member information may pass to the successor, which must continue to protect it under this policy. We will notify you in advance.
• With your consent. For example, if you ask us to issue a certificate or confirmation to your employer

Other Members cannot see your contact details. Your name and anything you say may be visible to other participants during group office hours.

Cookies

We use cookies and similar technologies. When you first visit our website, a cookie banner lets you accept or reject non-essential cookies, and you can change your choice at any time through the cookie settings link.

• Necessary cookies keep you signed in, secure your account and remember your cookie choices. They are always active.
• Functional cookies support features such as content sharing and embedded tools.
• Analytics cookies tell us how visitors use the site, such as the pages viewed and where visitors come from, so we can improve it.
• [Advertising cookies: we do not use advertising or retargeting cookies. / describe the advertising services used, if any.]

You can also block or delete cookies in your browser settings. Some parts of the site, such as signing in, will not work without necessary cookies.

Service providers and international transfers

We currently use the following types of service providers:

Purpose	Provider	Location
Payment processing	Stripe	USA
Website hosting and membership platform	GoDaddy and WordPress	USA
Email and newsletters	Microsoft; Substack	USA
Live sessions and video calls	Zoom / Google Meet / Microsoft Teams	USA
Website analytics	Google Analytics	USA

Live sessions and recordings

Monthly group office hours are recorded and shared only with Premium Members. We announce recording at the start of each session. You may keep your camera and microphone off and ask questions in chat. / Office hours are not recorded.

One-on-one consultations are not recorded unless both you and the Instructor agree in advance. Data or files you share during a consultation are used only to help you and are not shared with anyone else.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Retention and security

Retention. We keep your personal information only as long as we need it:

• account and learning records: while your account is active and for [2] years after it closes, so that you can reactivate it or request proof of course completion;
• payment and invoice records: for the period required by Japanese tax and accounting law (generally [7] years);
• support emails: for [2] years after the matter is closed;
• session recordings: for [12] months.

After these periods, we delete or anonymise the information.spam detection service.

Security.
We use reasonable technical and organisational measures to protect your information. These include encrypted connections (HTTPS), encrypted password storage, restricted staff access and reputable service providers. No method of transmission or storage is completely secure. If a data breach is likely to harm you, we will notify you and the Personal Information Protection Commission as required by law.

Your rights and choices

You may ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct, add to or delete information that is inaccurate;
• stop using or delete your information, or stop disclosing it to third parties, where the law allows; and
• stop sending you newsletters (you can also use the unsubscribe link in any email).

You can update most account details yourself from your account page. For other requests, email us at cou.kamusoo@aigeolabs.com. We will verify your identity before acting and respond within [30] days. If you live outside Japan, you may also have rights under your local law, and we will handle your request accordingly.

Deleting your account ends access to any membership. Fees are not refunded (see the Terms of Use).

Children, changes and contact

Children. Our services are intended for adults. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian. If you believe we have, please contact us and we will delete it.

Changes. We may update this policy. We will post the updated version on this page with a new effective date. If the changes are material, we will also notify Members by email.

Contact. For privacy questions or requests:

Courage Kamusoko

Email: cou.kamusoko@aigeolabs.com